Terms and Conditions

By accessing and using the website provided by CareSupportsLife Inc. (the “Owner”), you agree to the terms and conditions outlined in this Agreement. The website includes all content, such as articles, text, images, videos, software, and code (the “Content”). If you do not agree to these terms, you must not use or access the website. The Owner reserves the right to update these terms at any time, and continued use of the website signifies your acceptance of any changes. Please review this page periodically for updates.

This website must NOT be used for medical emergencies. If you are experiencing a medical emergency, CALL 911 immediately or visit your nearest emergency room.
• Do not use this website to book appointments for emergency care.
• Never attempt self-treatment based on the information provided on this website.
These terms ensure the safe and appropriate use of the website and its resources.

The information provided on this website is for informational purposes only and is not professional medical advice, diagnosis, treatment, or care. It is not intended to replace consultation with a qualified healthcare provider.
• Always seek the advice of your Nurse Practitioner (NP), General Practitioner (GP), or another licensed healthcare provider for any questions about information from this website or concerns about your health.
• Do not disregard or delay seeking professional medical advice due to something you have read on this website.
• Always consult your healthcare provider before starting any new treatment, diet, or fitness program.
The content on this website is not exhaustive and may not cover all diseases, conditions, or treatments. Always rely on professional guidance for your health and well-being.

The general information provided on this website does not establish a nurse practitioner-patient relationship with the Owner or its providers. This website is not intended to solicit individuals to become patients or clients.
• Existing patients may use the website to communicate with their nurse practitioner via the patient portal, which adheres to privacy and confidentiality protocols for personal health information.

• Nurse Practitioner services are not covered by OHIP, as NPs cannot bill OHIP.
• Fees for services are billed directly to the patient after use. Invoices can be provided for submission to personal benefits plans if applicable.
• All fees are in Canadian dollars and inclusive of applicable taxes.
• Questions regarding fees can be directed to [email protected]

• Hospital and physician care are covered by provincial health plans like OHIP. Physicians cannot charge for services covered under OHIP.
• Non-physician providers, including Nurse Practitioners, are permitted to charge patients directly for services under the Canada Health Act.

• Prescriptions provided by a Nurse Practitioner are solely for the individual named on the prescription.
• Patients must carefully read all product information and contact their healthcare provider (NP, GP, or pharmacist) with any questions.
• Report any medication reactions, side effects, or adverse events promptly. In case of an emergency reaction, patients must call 911 or seek immediate care at the nearest emergency room.
These terms ensure transparency, compliance, and patient safety while using our services or accessing information through the website.

Authorized nurse practitioners reserve the right to refuse or discontinue healthcare services at any time, particularly in cases of actual or potential misuse of services by a user.

Unless explicitly stated, the Owner does not endorse or recommend any specific brands, products, services, procedures, or information that may appear or be advertised on the website.

• Existing patients may use the patient portal to communicate with the Owner or Nurse Practitioner electronically.
• Electronic communications, including email, may not be secure and could be accessible by third parties.
• Personal information is handled according to the privacy policy.
• Users are responsible for maintaining the confidentiality of their username and password issued for the patient portal.

• The Owner does not use the website for public communications regarding medical issues, appointments, fees, or services.
• Emails concerning such matters will not be read or responded to.
• Non-patients must contact the Nurse Practitioner by telephone, fax, or regular mail for inquiries, as outlined on the website.
These terms ensure clarity on service provisions, privacy, and communication protocols for both existing and prospective users.

The Website and its content are provided on an “AS IS” and “AS AVAILABLE” basis. While the Owner strives to offer accurate, current, and reliable information, no warranties or guarantees—express or implied—are made regarding the Website or its content. This includes, but is not limited to:
• Merchantability or fitness for a particular purpose.
• Accuracy, completeness, timeliness, reliability, or suitability of the content.
• Uninterrupted or error-free operation of the Website.
• Correction of defects or errors.
• Freedom from viruses or harmful components.
• Security or non-interception of communications to or from the Website.
Your use of the Website and its content is entirely at your own risk and liability.

The Owner, its nurse practitioners, officers, employees, agents, licensors, and their respective successors are not liable for any damages arising from your use, misuse, or reliance on the Website or its content, including but not limited to:
• Direct, special, indirect, punitive, incidental, or consequential damages.
• Losses related to business, personal injury, wrongful death, improper diagnosis, inaccurate information, or improper treatment.
This limitation applies regardless of cause and even if the Owner was aware of potential damages.
The Owner also disclaims liability for:
I. The acts, omissions, or conduct of third-party users, advertisers, or sponsors.
II. Any injury, loss, or damage arising from access, use, or reliance on third-party websites linked to or from the Website.
By using the Website, you agree to these limitations of liability.

You agree to indemnify, defend, and hold harmless the Owner, its nurse practitioners, officers, nurses, employees, agents, licensors, and their respective successors and assigns from any claims, demands, liabilities, costs, or expenses, including legal fees, arising from:
1. Your breach of the terms and conditions of this Agreement.
2. Your access, use, misuse, reliance upon, or inability to access or use the Website, its Content, or any linked website.
3. Your publication, communication, distribution, uploading, or downloading of any material (including Content) from the Website.

The Owner grants you permission to access and use the Website for personal, non-commercial purposes in Ontario, Canada. The Website and its content are intended solely for residents of Ontario, and by using the Website, you agree to comply with all applicable terms and conditions.

• The content on this Website is protected by copyright law and is owned by the Owner, its licensors, or credited providers.
• Unless explicitly permitted by the Owner, any modification, transmission, distribution, republication, or exploitation of the Website or its content, in whole or in part, is prohibited.
• Limited Licence:
o You are granted a limited, non-transferable, and non-exclusive licence to:
o Access, view, and use the Website and its content for personal, non-commercial purposes.
o Download, store, and print single copies of content for personal use, provided copyright and other notices remain intact.
• Prohibited Use:
o Reposting or reproducing content online is not permitted.
o Additional restrictions or requirements for specific content may apply as outlined on the Website.
• Conflicts:
o If there is a conflict between a specific licence governing certain content and this Agreement, the terms of the specific licence will prevail.
Unauthorized use of the content may result in legal consequences.

Under the terms of this Agreement, you are granted a limited, non-transferable, and non-exclusive licence to:
• Access, view, and use the Website and its Content solely for personal, non-commercial purposes.
• Download, store, and print single copies of Content for personal use, provided all copyright and other notices remain intact.
Restrictions:
• You are not permitted to copy, repost, or redistribute any Content online.
• You must adhere to any additional requirements specified for specific Content on the Website.
Conflict Resolution:
If there is a conflict between the terms of a specific licence and this Agreement, the specific licence’s terms will take precedence.
This licence ensures the responsible use of the Website and its Content while protecting intellectual property rights.

Registration
Certain features of the Website utilize JaneApp, a practice management software that supports online booking, charting, appointment scheduling, secure video consultations, and invoicing.
User Responsibilities:
I. When registering for an account through JaneApp, you agree to:
o Provide true, accurate, current, and complete information as requested.
o Update your information promptly to ensure it remains accurate and current.
II. If the Owner suspects the provided information is false, inaccurate, outdated, or incomplete, your access to the Website or its features may be suspended or terminated.
Privacy:
The personal information you provide during registration is handled in accordance with the terms outlined in the Owner’s Privacy Policy, ensuring its protection and appropriate use.
This ensures transparency and accountability while facilitating secure access to the Website’s services.
Passwords
You are solely responsible for maintaining the confidentiality of your password and for all activities conducted under your username and password.
• Notify the Owner immediately of any unauthorized use or security breaches related to your account.
• Ensure you log out of your account at the end of each session.
The Owner is not liable for any loss or damage resulting from your failure to protect your password or account information.
Tools
Any tools or calculators provided on the Website are for general and illustrative purposes only.
• They are not medical advice and should not be relied upon as a substitute for professional consultation.
• Decisions regarding your health should always be made in consultation with a qualified healthcare provider.
Security
Communications over the Internet are not inherently secure.
• The Owner cannot guarantee the security or confidentiality of information sent to or received from the Website.
These policies ensure clarity on user responsibilities and limitations regarding Website security and functionality.
Modification to Website
The Owner reserves the right to modify, suspend, or discontinue the Website, or any part of it, at any time without notice.
• This may be temporary or permanent.
• The Owner will not be liable to you or any third party for any changes, suspension, or discontinuation of the Website or its services.
Use Prohibited Where Contrary to Law
Use of the Website is prohibited in jurisdictions where the Website or its content violates local laws or regulations.
• You agree not to access or use the Website in such jurisdictions.
• You are responsible for ensuring compliance with all applicable laws and regulations.
• Any use of the Website in violation of this provision is done at your own risk.
These provisions outline the Owner’s rights regarding the Website’s availability and the user’s responsibility to adhere to legal requirements.
Governing Law and Jurisdiction
The Website is operated by the Owner from offices in Ontario, Canada. Julia Petrakis, Nurse Practitioner, is licensed by Hint of Health Inc. to practice family primary healthcare in Ontario.
• All matters related to your use of the Website and its Content are governed by the laws of Ontario and Canada, without regard to conflict of law principles.
• By using the Website, you consent to the exclusive jurisdiction of the courts of Ontario for any disputes arising from your use of the Website and its Content.
Waiver
Any consent or waiver by the Owner regarding a breach of this Agreement does not constitute a waiver of any other breach, whether of the same or different nature, nor does it imply consent to future breaches.
These terms ensure clarity on legal jurisdiction and emphasize that no waiver applies beyond specific instances.
Severability
If any provision or covenant of this Agreement is found to be invalid or unenforceable, it will not affect the validity or enforceability of the remaining provisions or covenants. Such invalid provisions will be deemed severable from the rest of the Agreement.
• Questions or comments regarding the Website should be directed to the management at [email protected]
Termination
The Owner reserves the right to cancel or terminate your access to the Website, or any part thereof, at any time without notice.
• Following termination, you are no longer authorized to access the Website or the affected sections.
• All restrictions, disclaimers, and limitations of liability outlined in this Agreement will survive termination.
• The Owner is not liable for any damages resulting from termination.
Entire Agreement
This Agreement constitutes the entire understanding between you and the Owner regarding your access to and use of the Website. It supersedes any prior agreements or understandings, whether written or oral, related to the subject matter.
These terms ensure clarity on enforceability, termination rights, and the comprehensive nature of the Agreement.